Troubleshoot Custom Databases

How to handle errors and troubleshoot when using your own database as an identity provider.

You may receive errors from custom dataabaseses. You can also return errors from your custom database connection action scripts for troubleshooting.

Custom database error types

Database connections may return the following errors:

Error	Login Script	Description
new WrongUsernameOrPasswordError( <email or user_id>, <message> )	Login	Occurs when the user’s credentials are invalid. Passing no arguments or a falsey first argument will result in the error being logged as an fu event (invalid username/email) with an empty string for a user_id. Providing a truthy first argument will result in the error being logged as an fp event (the user exists, but the password is invalid) with a user_id value of auth0|<first_argument>. To learn more, read Log Event Type Codes.
new ValidationError( <user_exists>, <message> )	Create	Occurs when a user already exists in your database.
callback(<null>,<false>)	Change Password	Occurs when the user’s password was not updated.
callback(<null>)	Get User	Occurs when the user is not found.
new UnauthorizedError(<message>)	All Login Scripts	Occurs when something went wrong while trying to reach the database. Preferred way of communicating errors back from custom databases to front-end.
new Error(<message>)	All Login Scripts	Occurs when something went wrong while trying to reach the database.
error code: auth0_idp_error; user already exists	Create	Occurs in legacy identity store when you attempt to create a user that already exists in your legacy identity store or in Auth0.
error code: auth0_idp_error; user already exists	Delete	Occurs in legacy identity store when you attempt to delete a user with custom database scripts. Error could also manifest as “Error! There was a problem deleting [e-mail]” or “Sandbox Error: Please implement the Delete script for this database connection at https://manage.auth0.com/#/connections/database”.

Return errors

To return an error, call the callback() function and pass error as the first parameter:

callback(error);

For example:

callback(new ValidationError('email-too-long', 'Email is too long.'));

Return errors when using Lock

If you use Lock, you can customize the error messages by adding them to the dictionary.

Troubleshoot errors

Test the script using the Try button.

If you do not get the expected result or you receive an error, use Actions Real-time Logs, use console.log() statements in your script, and try the connection again. The output of console.log() prints to the Actions Real-time Logs window.

You may experience errors using action scripts to import, create, or delete users. Use console.logs to verify the error is a result of using action scripts. To learn more, read Custom Database Action Script Templates.