Customer Support

Describes the different types of support options provided by Auth0.

Read…	To learn…
Support Plans	About different levels of Auth0 support.
Product Support Matrix	About support coverage for browsers, operating systems, and Auth0 libraries and SDKs.
Service Level Agreements	About Auth0 service levels and service level agreements (SLAs) for public and private cloud deployments.
Open and Manage Support Tickets	How to open and manage Auth0 support tickets.
Responsible Disclosure Program	How to report a security issue.

Other support resources

• The Auth0 status page contains information on current production status. Please check the status page before filing a ticket.

  If the status page contains a notification about an outage, our team is already working on restoring service and will keep the status page updated. We publish a root-cause analysis to the status page once we have investigated the issue. You can subscribe to notifications of any changes.

• The official Auth0 support center has troubleshooting information and solutions to many common issues.

• Auth0’s public question and answer community offers support for everyone. You can search through existing questions and post new questions if yours hasn’t been asked yet. There are no guaranteed response times for questions posted.